Frequently Asked Questions
Below are our most frequently asked questions. Simply click on any question to reveal the answer.
If you have a question not covered here please feel free to contact us. We are here waiting to help you.
Info About Appointments And Cancellations
Appointments
As a courtesy to our patients, we will try to remind you of your booked appointment. If you have given us your mobile number or email address you should receive two notifications.
The first will be sent 5 days before your appointment. It will ask you to text back ‘YES’. This lets us know that you will attend your appointment.
The second reminder will be sent three days before your appointment. Also included on this reminder will be a secure link to your medical history questionnaire. Tapping on the link will bring up your last completed medical history form. You can check this and make any amendments that are necessary. Once completed, confirm the information and save.
We are aware that sometimes this is not possible to complete. Do not worry as we can still complete the form at the practice.
Cancelling Appointments
On some occasions, it may be necessary for you to cancel your appointment. Please give us as much notice as possible, with a minimum of 48 hours. This enables us to offer your appointment to another patient.
If appointments are repeatedly failed or cancelled with less than 48 hours’ notice, you may be asked to pay the full cost of any further appointments at the time of booking. This payment will be non-refundable.
Unfortunately, persistent failures or short notices cancellations may result in removal from our patient list.
For long or complex treatments, a non-refundable deposit will be required at the time of booking.
Making or Changing Appointments
Appointments can be made in person or over the telephone. Our friendly reception is available Monday to Thursday 8.30-12.30 pm and 1.30pm -5.30 pm and on Friday 9am-12.30 pm
Do You Offer NHS Places?
We do not offer NHS dentistry for adults as we are a private practice, however we do have limited NHS places for under 18’s, subject to availability.
When Will I Have To Pay For My Treatment?
Payment for treatment will be required directly after the treatment has taken place.
What Payment Methods Do You Offer?
You can pay for your treatment at our reception in cash or with any leading debit or credit card.
Is There Parking Outside The Surgery?
There is no customer parking directly outside the surgery, however there is a free car park just across the road.
I Don't Drive What Buses Pass Near The Surgery?
We are on the number 9 and number 8 bus routes.
